Capital One Senior Manager Research Operations Design 

United States, Virginia, Arlington 

507827234

Center 1 (19052), United States of America, McLean, Virginia Senior Manager, Research Operations (Design)
What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Portfolio Strategy for Research Operations

• Identifying, standardizing and scaling research operations best practices, specifically with respect to research manage and overall metrics and reporting

• Designing, streamlining and automating organization-wide research operational processes to simplify and enable associates and leaders to focus on their work

• Driving momentum by creating transparency to the overall research & research operations portfolio

• Creating and overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processes

• Tracking effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness, proactive support for product teams, training in research best practices & design leadership alignment of research in flight

• Building and maintaining all research operations metrics (including active and strategic research), reporting, feedback and routines:

• ​Reporting on the portfolio of work, organizational health and satisfaction to stakeholders, design leaders, top of house & teams

• Coordinating and facilitating operational activities and events, specifically identifying ongoing educational, awareness gaps, designer and researcher training and tool management

• Establish the required cadences, templates, routines & systems for sprint planning across both operational research and active research, proactively gathering intake of work or potential work

• Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution

Collaboration & Connection

• Establish research mechanism standardization for lines of business GSD processes, proactively identifying gaps in adoption, needs in awareness and training & continual collaboration with command centers

• Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work

• Work in lockstep with our tools, Enterprise Risk, and associated teams to drive risk mature processes and practices

• Building and maintaining strong working relationships by collaborating with design leads, product, command center and tech partners to uncover operational needs for research operations

• Developing and deploying a communications and education strategy for research operational changes, including tool usage, research insights library iterations & opportunities to increase the maturity of research awareness in partners, designers & tech teams

• Connecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teaching

Lead & Develop Teams

• Building and leading a successful team by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, design, alignment, analysis, process improvement, and change management

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Tools & Systems

• Maintain, improve and iterate on the research operational systems strategic value to partners through education, development of new practices, feedback mechanisms and tracking usage & compliance

• Manage the licensing needs, access, seat requirements, education & budgeting required for supporting and scaling user research tools across multiple organizations

• Partner with Tools team on best practices, governance, and strategy for new tooling

• Basic Qualifications

  • Bachelor’s Degree or Military experience

  • At least 5 Years of Project Management experience

  • At least 3 Years of People Management experience
    

• Preferred Qualifications:

  • At least 8 years of Project Management experience

  • At least 5 years of People Management experience

  • Exceptional communication and collaboration skills

  • Excellent problem solving and influencing skills

  • Master’s degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related field

  • Experience partnering with Risk, HR, Finance, Design, Product, Tech and Strategy partners

  • Experience managing multiple large portfolios of work

  • Familiarity working with design, creative or analytics teams

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.