JPMorgan Technology Support III 

India, Karnataka, Bengaluru 

507680880

As a Technology Support III team member in Corporate & Investment Bank, Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Working experience in one or more general purpose programming languages (Java, Python, Bash) and understanding of frameworks (Springboot)
• Proficiency in automation and continuous delivery methods
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Geneos, Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• In-depth knowledge of the financial services industry and their IT systems. Practical cloud native experience

Preferred qualifications, capabilities, and skills

• AWS Exposure (Understanding and working experience in AWS applications, and understanding of resiliency, scalability, observability, monitoring etc,)
• Ability to identify and solve problems related to complex data structures and algorithms
• Troubleshooting common networking technologies and issues
• Drive to self-educate and evaluate new technology