Bank Of America VP / Software Engineer 

United States, Washington, Seattle 

507342225

Responsibilities:

• Provide solution development using proven best practices of IVR application.

• Test and support IVR application and perform hands on IVR development with focus on various Genesys and Nuance technologies and solutions.

• Work with team on multiple software implementations related to IVR and in deploying contact center solutions in a private or public cloud environment.

• Ensure the systems design and solution are aligned to achieve the desired business outcome.

• Ensure the coding/quality control practices are aligned to achieve desired technology outcomes.

• Identify and develop ways to improve the quality, capability, and efficiency of testing processes.

• Build a Speech enabled IVR development using Genesys and Nuance Framework.

• Develop Interactive Voice Response (IVR) projects using Eclipse IDE, build and deploy applications using Jenkins (CI/CD), and use JIRA to fulfill AGILE project lifecycle methodology.

• Utilize J2EE, JSP, Servlets, and Webservices to perform middleware connections that integrate into functional IVR components.

• Utilize VXML, CCXML, ASR, and TTS frameworks to build a voice recognition IVR for Contact Centers.

• Build Grammar Files for a working Natural Language Process (NLP) run on Automated Speech Recognition (ASR) servers.

• Utilize Maven, Gradle, and Genesys Routing tools to build and execute the IVR applications.

Required Skills & Experience:

• Bachelor’s degree or equivalent in Computer Science, Computer Information Systems, Management Information Systems, Engineering (Any), or related; and

• 5 years of progressively responsible experience in the job offered or a related IT occupation.

• Must include 5 years of experience in each of the following:

• Building a Speech enabled IVR development using Genesys and Nuance Framework;

• Developing Interactive Voice Response (IVR) projects using Eclipse IDE, building and deploying applications using Jenkins (CI/CD), and using JIRA to fulfill AGILE project lifecycle methodology;

• Utilizing J2EE, JSP, Servlets, and Webservices to perform middleware connections that integrate into functional IVR components;

• Utilizing VXML, CCXML, ASR, and TTS frameworks to build a voice recognition IVR for Contact Centers;

• Building Grammar Files for a working Natural Language Process (NLP) run on Automated Speech Recognition (ASR) servers; and,

• Utilizing Maven, Gradle, and Genesys Routing tools to build and execute the IVR applications.

If interested apply online ator email your resume toand reference the job title of the role and requisition number.

1st shift (United States of America)