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Microsoft Site Reliability Engineer II India, Telangana, Hyderabad 505958884
16.07.2024
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Qualifications
3+ years of experience in designing Observability and monitoring solutions in Azure(or AWS/GCP), SLO/SLI Implementation is a plus.
3+ years of experience in an external client facing role or customer handling.
- Bachelor's Degree in Computer Science, Information Technology, or related field
- Master's Degree in Computer Science, Information Technology, or related field.
Responsibilities
- Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations.
- Instrument code to measure SLOs , develop solutions to detect SLO breaches
- Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
- Collaborate closely with service engineering teams to develop solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.
- Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
- Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.
- Proactively engage customers on SLO performance, addressing concerns and offering insights.
- Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
- Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.
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