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Bank Of America Technology Operations Specialist United States, Texas, Plano 504966043
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Position Summary:
- Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.
- Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
- Assumes the leadership role in the resolution of complex technical issues (SME)
- Consults with application developers on issues related to the impact of applications
- Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
- Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
- Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
- Provides training to users, junior technicians and other IT personnel
Required Qualifications:
- 3+ years of working in a technical operations role
- Working experience with various technologies such as Outlook MS-365, Sharepoint administration, WebEx, Skype, and Active Directory
- Working knowledge of Microsoft Exchange, One drive, and MS Teams
- Strong working knowledge of ITIL standards and practices
- Proven problem solving skills
- Proven analytical skills
- Proven communication skills on a technical and non-technical level
- Proven process documentation skills
- Strong working knowledge of Windows operating systems and internet browsers
- Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
- Basic knowledge of network troubleshooting
- Ability to participate with on-call support rotations
Desired Qualifications:
- Experience with automation of recurring processes
- SQL Scripting
- PowerShell Scripting
- Technical Certifications (ITIL, Microsoft, Network)
- Technical Writing
Skills:
- Innovative Thinking
- Production Support
- Result Orientation
- Risk Management
- Solution Design
- Adaptability
- Analytical Thinking
- Collaboration
- Influence
- Solution Delivery Process
- Architecture
- Automation
- DevOps Practices
- Project Management
- Stakeholder Management
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