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Key job responsibilities- Ensure that all systems are designed to be robust, scalable, maintainable and adaptable as the service scales and evolves
- Build and maintain critical infrastructure, tools and operating procedures to report on the health of ground infrastructure
- Integrate with existing systems such as trouble ticketing, dashboards, and metrics tools and services
- Measure and improve the performance and availability of MSP systems
- Provide critical operations support and incident response for the service, while taking part in an on-call rotation
- Stay up to date on relevant technologies and best practices
- Run campaigns for updating MSP systems based on recommended upgrades or risks flagged
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
- Experience with distributed systems at scale
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