Bank Of America Business Support Manager II 

United States, North Carolina, Charlotte 

504710052

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Line of Business Job Description:

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

:

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Responsibilities

• Serves as the point person for coordination of business activities including staff meeting agendas/logistics, financial control/budgeting, resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, communication and articulates risks and opportunities to forecast and presentations for Senior Leaders
• Coordinates and drives effective management routines, overseeing the preparation of relevant materials and talking points (e.g., Monthly Business Review, All Hands Meetings, Skip Level routines, etc.)
• Creates key reporting materials and owns the data collection process
• Monitors and tracks Org Health metrics and facilitates monthly prep routines to ensure managers are actively addressing exceptions
• Analyzes and provides operational reporting
• Identifies and collaborates on project development and efficiency opportunities
• Provides guidance and process planning support on employee engagement and recognition programs and routines
• Lead work distribution planning/execution activities and fulfillment of BSM team deliverables

Qualifications:

• 5+ years of experience required
• Excellent verbal, written, and interpersonal communication skills
• Strong Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experience
• Strong strategic and process thinking abilities; takes a broad perspective and makes connections
• Critical thinker, high energy and intellectual curiosity
• Ability to manage multiple projects at once by prioritization and meeting deadlines
• Ability to interact and influence across all levels of the organization
• Proactively looks for opportunities, solutions and process improvements, manages projects, including contracting, milestones and task management, resources, risks/dependencies
• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight. Awareness and understanding of the wider business and regulatory environment.
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Able to lead change and integrate work in a fast-paced, highly matrixed environment, establish priorities and achieve results

Desired Qualifications

• Prior experience in the following: business support, exposure to corporate forecasting, risk and compliance processes, knowledge of project management
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.

Skills

• Business Support
• Presentations
• Written Communications
• Collaboration
• Project Management
• Business Enablement
• Results Orientation
• Attention to Detail
• Business Acumen
• Critical Thinking

1st shift (United States of America)