EY Customer Service Representative EY GDS Mex 

Mexico, Mexico City 

503260279

Job Requirements:

• High school diploma or equivalent required
• Specific knowledge of Finance & Accounting is preferred
• Approximately 0-7 years of related experience preferred
• Customer Service Call Center experience preferred
• 100% fluent in English in both written and verbal forms. (Mandatory).

Essential Functions of the Job:

• Performs duties and responsibilities with limited supervision in accordance with department policies and procedures
• Provides call center support to EY personnel and external parties regarding Finance transactions
• Escalates calls to leadership as appropriate
• Document’s inquiries and resolution status
• Identifies process issues and suggests solutions
• Assists with special projects as requested
• Meets production volume and quality standards as outlined by department management

Additional responsibilities may include:

• Act as a mentor, trainer, and knowledge resource to less experienced staff
• Collaborate and knowledge-share best practices to improve department efficiencies
• Act as a point of escalation for urgent matters

Analytical/Decision-Making Responsibilities:

• Understands the Firm’s business, organization structure, and Finance operations
• Frequently educating our partners/employees on policies and procedures
• Uses proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results

Knowledge and Skills Requirements:

• Ability to research, analyze, interpret, and document customer inquiries
• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
• Highly effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacy
• Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the job
• Proficient with Firm standard technology including Microsoft office and Microsoft Outlook

• BS/BA degree in Business Management, Finance, Accounting, or equivalent experience is a plus

Supervision Responsibilities:

• This position reports to the Customer Service Supervisor