Bank Of America Operations Analyst - Banknotes 

Canada, Ontario, Toronto 

502965978

Responsibilities

• Monitor and validate AS400 Banknote invoices following standard procedures

• Review the daily control reports

• Verify daily manual entries

• Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures

• Ensure assigned online support cases are completed

• Prepare monthly stats reports.

• Liaise with banknote advisory desk and operations

• Ensure quality service and effective and efficient operations support for internal business partners and external customers

• Prioritize daily tasks to ensure deadlines and deliverables are met

• Identify and implement process improvements

• Other related functions supporting outsourced vault activity in Toronto.

• Perform other duties as assigned

Qualifications

• Working knowledge of the AS400 system an asset

• Solid computer skills including Excel and strong analytical skills

• Ability to work independently and achieve daily deliverables

• Experience in banking back office operations functions

• Demonstrated working knowledge of processes and procedures

• Excellent organizational skills

• Strong attention to detail and accuracy

• Availability to work shifts and statutory holidays if required

• Commitment to teamwork

Additional Qualifications

• Excellent presentation, problem solving skills as a leader. A proactive learner and self-starter seeking continuous improvement in all job-related aspects.

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.

• Commitment to challenging the status quo and promoting positive change.

• Experience working and managing teams in a global environment an asset.

• Excellent interpersonal skills, positive mindset, and ability to drive employee engagement.