SAP Content Designer -UX 5+ years 

Bulgaria, Burgas 

50285786

What you'll do:

• Shape product direction:
  • Understand business and customer goals to create impact.
  • Analyze customer behaviors and create cohesive experiences.
  • Suggest ideas and enhancements to improve the overall experience.
  • Drive content design problems from ideation to execution.
• Deliver high-quality content:
  • Use data and feedback to inform content decisions.
  • Create user journeys, wireframes, UX copy, and information architecture.
  • Identify opportunities for standardization and incorporate recommendations.
• Be a strong partner:
  • Partner with cross-functional teams to understand the problem space and solve complex problems.
  • Develop, implement, and continuously iterate in-app guidance using WalkMe.
  • Foster a culture of open communication and collaboration to ensure team and product success.

About you:

• Track record of content design excellence with a strong portfolio.
• Ability to think long- and short-term to meet product constraints.
• Clear communication skills and ability to present work to stakeholders.
• High curiosity and ability to solve problems through building relationships.

Key tasks:

• Design intuitive, enjoyable product experiences.
• Partner closely with product designers to define user flows.
• Plan and write UX copy for various components, including navigation, error states, and onboarding, for both mobile and web experiences.
• Use empathy, logic, insights, and data to inform content choices, evaluate content’s impact, and push for improvements.
• Maintain and evolve content standards, including voice and tone.
• Evangelize the value of UX content design, UX research, and product design.

Skills and experience:

• Fluent proficiency in American English.
• 5+ years of professional UX writing experience.
• Experience with human-centered design methodologies.
• Experience in Cloud/SaaS or digital enterprise background.
• Experience developing products from 0-1, shipping marketplace and platform experiences.
• Degree in Human-Computer Interaction, English, Literature, Design, or related fields.
• Proficiency in Figma, Mural, WalkMe, and other design tools.

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