Philips Technical Consultant - EDI 

Australia, Queensland 

502763281

We are looking for a Technical Consultant to join Philips Healthcare, to ensure the delivery of Healthcare IT solutions to customers continues to be world class. This is a challenging and rewarding opportunity within Philips Healthcare, which will have a strong focus on Radiology.

Key Responsibilities

• Scoping, designing, building, deploying and/or integrating Radiology solutions
• Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments.

We are looking for

• Relevant diploma, degree in computer science or related technology
• 3 years’ experience in Healthcare Informatics and/or Healthcare IT
• Hands-on experience supporting customers preferred
• Familiarity with Oracle database, VMware, Hyper-V, Windows Server application and network technologies.
• Familiarity with servicing, maintaining, and troubleshooting medical devices.
• Awareness of or Familiarity with healthcare date exchange protocols like including DICOM, HL7 etc. preferred
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited
• Exhibits leadership through personal responsibility, accountability, and teamwork.
• Able to write client-side scripts like PowerShell, batch etc preferred
• Has working knowledge of at least one programming language preferred
• Has working knowledge of XML and XSLT preferred

Our Offer