Philips Service Engineer IGT/ DXR 

South Korea, Seoul 

502685428

Remote Service Engineer, IGT/ DXR

Job title:Remote Service Engineer, IGT/ DXR

Seoul Office

Key Areas of Responsibilities

• The Remote Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

• Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.

• Maximize the PRS (Philips Remote System Network) True Reachability.

• Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.

• Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.

Usage of knowledge content during service delivery process, using KCS methodology.

• Rating of the knowledge articles used during the service delivery process

• These responsibilities apply to processes _ customer enquiries, Provide services to customers, Monitor and manage service delivery and Establish and maintain knowledge management lifecycle.

Qualifications & Requirements

• Prior experience within an engineering, medical or science related environment Preferred.

• Minimum 2 years of Service Engineer experience inHealthTech.

• Advanced understanding of all assigned Philips HealthTech products and services.

• Fluent English required in addition to local language.

• Advanced written communication and documentations skills

• Professional Phone Manners – superior soft skills.

• Work collaboratively, sharing knowledge and experience.

• Competent in IT/Network diagnosis/system connectivity/Remote service preferred.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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