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Apple AppleCare Technologies BPR Project Manager Digital United States, California, Sunnyvale 501656602
21.04.2025
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As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritization, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technology projects that interweave multiple functional teams and/or multiple systems.
- 8+ years of hands-on experience working in Customer Support business, with ability to connect business strategy to technology strategy and define execution roadmap to deliver key capabilities
- Experience delivering enterprise-level Digital Transformation initiatives, using new technologies including Generative AI
- Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs
- Experience planning, managing, and successfully delivering large cross-functional systems projects
- Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization
- Experience supporting system configuration, architecture, and software development life cycles
- Experience with global projects incorporating regional and country-specific details
- Ability to partner with data scientists and solution architects and navigate through ambiguity to clarify objectives and execution plans
- Ability to occasionally travel and work off/weekend hours to support projects, as needed
- Bachelor’s degree in business or engineering related field
- Experience implementing global enterprise scale Generative AI solutions, particularly around customer-facing experiences
- Knowledge of service, support, supply chain, and warranty contract sales and operations
- Project management certification (PMP or similar accreditations)
- Graduate degree in business or engineering related field
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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