Bank Of America Associate Director - Bank America Experience Design 

United States, North Carolina, Charlotte 

501651145

As an Associate Director you will:

• Manage an interdisciplinary team to design, optimize and deliver useful and elegant, best-in-class digital experiences across web, mobile web, and native apps (iOS and Android) from a multidisciplinary, holistic perspective from concept to execution and implementation.
• Manage teams, across a platform or portfolio, coaching, directing, and unblocking as needed, to produce great work that delights clients and achieves business goals.
• Digest, communicate and guide alignment to the latest XD strategic vision, priorities, OKRs and principles while monitoring progress and identifying opportunities to increase effectiveness.
• Independently problem solves as a practiced decision-maker in working with XD executive leaders and peers.
• Demonstrate expertise with interpreting internal and external business challenges with a tested playbook of best practices to adapt, improve and ship best-in-class products and processes.
• Build and lead high performing teams that operate at scale, deliver impact all while retaining top talent. Be responsible for leading employees across multiple geographies.
• Hold each team member to the highest level of quality and professionalism, providing actionable, concise, and direct feedback to designers across the organization while leveraging situational leadership skills to actively guide career management conversations.
• Oversee solid experience design deliverables across the design workflow, ensuring portfolio of design work is delivered on time and on budget.
• Evaluate and benchmark existing product and service experiences while also inspiring teams to set visions for innovative digital and technology experiences.
• Leverage data, research, and evaluative testing across the customer journey.
• Proactively seek out strategic partnerships across organizations at every level, build strong relationships and drive thought leadership with product, technology, and business associates.
• Evangelize and evolve our XD practice, culture, and craft, lead design meetings and actively participate in critiques.
• Organize project and product details in partnership with project stakeholders and cross-functional teams with strong aptitude for planning, resource management and forecasting.
• Advocate for Design Systems and scale, thinking beyond one design solution and one technical platform, seeking reusability where efficiency matters and variability when differentiation drives value.

Required Qualifications:

• 10+ years of industry design experience, including at least 5 years in a lead multidisciplinary designer role with strong capabilities across a range of design disciplines.
• 5+ years of managing and inspiring people to achieve their maximum potential.
• An outstanding portfolio that exemplifies excellence in experience design demonstrating end-to-end multidisciplinary product design.
• A strong track record leading the successful execution of large customer-facing digital products delivered from inception through launch and sustainment in partnership with cross-functional product development and design teams.
• Knowledge of multi-channel industry standards with demonstrated success in leading and shipping consumer-facing mobile apps, responsive web and websites including system, user, ecommerce, and transactional experiences.
• Mastery of human-centered design methodologies and rapid ideation processes such as Lean UX, Design Sprints, and Agile.
• Able to comfortably dive into Experience Design, understand business needs, and drive decisions based on changing priorities.
• Hands-on experience in organizational change, managing ambiguity, communications & strategy execution with ability to adapt quickly and positively to change.
• Problem-solving without being asked, resolving issues effectively and calmly, strong time management with an intense focus on achieving results.
• Excellent communicator in written and verbal form; strong listening and presentation skills, ability to work well with executives, with proven ability to facilitate and influence.
• Highest level of integrity and management of confidential information.
• Continuous learner with strong interest in, and aptitude for learning new design and technology skills.
• Demonstrated ability to effectively lead and build strong partnerships with stakeholders and management levels.
• Embraces the opportunity to work side by side with other designers and partners in a studio context.
• Expert level proficiency with design tools, including Figma, Adobe suite, and Sketch.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic.
• Experience utilizing quantitative and qualitative data to inform and inspire design.
• Demonstrated ability to lead design with a design system and within brand guidelines.

Desired Qualifications:

• Master’s or Bachelor’s degree in design with corresponding experience.
• Financial or similar industry experience preferred.
• Project management experience a plus.

1st shift (United States of America)