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EY GDS Tax - Payroll Senior SMO 
Philippines, Taguig 
501247423

15.09.2024

Specific duties/responsibilities:

  • Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
  • Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels
  • Create and maintain control documentation, process flows and procedures
  • Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
  • Management of communications with both the client and the EY local teams
  • Assisting with the contracting requirements such as variations in scope requests, Change Request Notes, Prime Sub Memos, etc.
  • Assisting with monthly financials such as preparing budgets and issuing invoices
  • Preparing and reporting on a regular basis to clients on agreed SLAs
  • Maintaining access for clients and EY local teams to relevant platforms used in the engagements
  • Preparing annual calendars for global payroll clients
  • Preparing consolidated reports centrally for delivery to client, e.g., monthly payroll reports
  • Assistance with issue resolution with local teams and communications with clients around same
  • Maintain and update issue logs for each engagement
  • Requesting information from local countries regarding payroll delivery, consolidating responses and sharing with the client
  • Preparation of project plans and weekly status updates
  • Assisting with other ad hoc requests as they come up

Requirements:

  • Previous experience in the relevant payroll environment
  • Strong attention to detail
  • Excellent communication skills
  • Proficient computer skills

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