Boston Scientific Virtual Sales Manager US 

United States, Massachusetts, Marlborough 

501110909

Key Responsibilities

• Provide coaching and direction on the daily activities of the Virtual Sales team. Manage all aspects of the Virtual Sales team drive to achieve incentive objectives.
• Establish, support, and lead a positive, diverse, high performing and inclusive team culture.
• Design, implement and maintain procedures for customer targeting, sales process, follow up work and closing business, including new customer segments and customers who purchase products used in Urology.
• Maximize employee satisfaction and retention.
• Manage team of Virtual Sales Reps including recruiting, hiring, performance management, talent development, career progression, etc.
• Drive the desired results to achieve a competitive advantage through on-going evaluation of performance and processes.
• Monitor and drive excellence in customer service, utilize observations, analysis, and trending to identify organizational areas of opportunity and efficiencies.
• Continually evaluate, improve, and implement changes to assure customer-centric departmental focus.
• Deal with escalated customer queries, complaints, and provide a high level of customer satisfaction as measured through customer metrics.
• Manage customer escalation, internal escalation meetings, and reporting.
• Provide personal development plans and performance reviews on a timely basis.
• Interface with; external customers, sales, marketing, and other internal functions.
• Foster close working relationships between the traditional field sales teams and the virtual sales organization. Accelerate effectiveness of territory planning.
• Seek opportunities to drive disposable and capital purchases, upgrades, and service as appropriate.
• Lead strategic projects or initiatives within the traditional sales, virtual sales, or sales operations functions.
• Work closely with Virtual Sales COE to ensure digital infrastructure in place to meet the team’s needs across data, process, and engagement platforms.

Key Qualifications

• Bachelor's degree plus 6 years of related work experience or an equivalent combination of education and work experience.
• At least 2 years leadership or supervisory experience
• Direct Virtual Sales or Sales experience
• Detail Oriented with strong organizational skills
• Proficient technical aptitude with computer technology and devices (e.g. Microsoft Office, Salesforce.com, iPad, apps, etc.)

Preferred Qualifications

• Results-oriented with a track record of success and an ability to drive results in a matrix environment
• Self-motivated, disciplined self-starter with an ability to work independently
• Expertise in identifying opportunities and growing an assigned territory
• Ability to adapt quickly to change and work effectively on various assignments
• Good organizational and planning skills, strong attention to detail and accuracy
• Strong communication skills including verbal, written, presentation, interpersonal and active listening skills
• Clear, articulate, and grammatically sound speech
• Excellent rapport building skills

Maximum Salary: $ 0

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.