Cisco Network Support Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

500375664

• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
• Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
• Own each customer case from initial creation to resolution.
• Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
• Read and analyze packet captures using Wireshark.
• Work with engineering and management to diagnose and resolve critical, escalated issues.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.

• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
• Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
• Experience installing and troubleshooting WiFi networks
• Outstanding English language written and verbal communication skills and comprehension.
• Ability to clearly and concisely articulate matters to third parties.
• Outstanding customer service skills.
• Excellent account management, follow-through, and attention to detail.
• Experience in computer networking related problem solving, critical thinking, and troubleshooting.
• Ability to multitask and find solutions during complex situations
• Networking certifications a plus: CCNA, CCNP, CWNA, etc.

**Must be authorized to work in the location posted. The position does not provide relocation or sponsorship.