Nokia HWE Platform Service Owner 

India 

49982746

The team you'll be part of

You will be joining a team of highly skilled, enthusiastic, and passionate Engineers and Service Owners working in this leading-edge and constantly changing space.

What you will learn and contribute to

Service Owner for HWE Platform, you will be accountable for ensuring the overall business continuity, quality assurance and performance of the Hardware Engineering Platform services to fulfill the business stakeholder needs and to meet the IT Service Level Agreements.

Your responsibilities will include (but not limited to) overseeing implementation of tool and process releases (lifecycle management), incident, change and problem management (including RCA approval), execution of requests, demands, support solution and architecture designs jointly with engineering team, process documentation and continuous service improvement of the Hardware Engineering Environments.

Support and enhance the platform for our HW Engineering environments which includes all the computing (APPs, GRIDs & DBs), storage solutions, data management, GRID farms, job scheduling systems (Altair Accelerator), remote app hosting, public and private clouds, user group management and associated security protocols.

The position also requires a balance of technical, financial, and interpersonal skills to ensure that all aspects of HWE Platform, HWE Design Environments and customer service are aligned with the organization's strategic goals.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Collaboration with 3rd Party Vendors:
  • Vendor Management: Establish and maintain strong relationships with third-party vendors, ensuring contractual obligations and service levels are met.
  • Vendor Selection: Collaborate with procurement to select vendors that align with service requirements and goals.
• Cooperation with IaaS, Infra Tools as as a Service, Service Management Office and other Organizations within Service & Operations Management unit
  • Operational Coordination: Work closely with the operations teams to ensure seamless service delivery and resolve operational issues.
  • Service Monitoring: Oversee service monitoring and incident management processes to ensure service availability and reliability.
• Cooperation with Licensing Teams:
  • Licensing Compliance: Collaborate with licensing teams to ensure compliance with software and hardware licensing agreements.
  • Optimization: Identify opportunities to optimize licensing costs while maintaining compliance.
• Cooperation with Architects and Project Managers:
  • Architectural Designs: Work with architects to implement architectural designs that align with the service's strategic goals.
  • Project Execution: Collaborate with project managers to ensure successful project implementation and delivery within established timelines.
• Service Governance:
  • Service Documentation: Maintain accurate documentation of service-related processes, procedures, roadmaps and configurations.
  • Service Improvement: Continuously identify opportunities for service improvement and optimization.
• Collaboration and Communication:
  • Collaborate with cross-functional teams, including leadership, to ensure seamless system operation.
  • Effectively communicate with internal stakeholders and external vendors.

Qualifications

Bachelor’s degree in computer science or related field.

Requirements

• Experience of Service Management processes and day-to-day activities in multi-vendor, complex large scale hybrid IT environments.
• Proven experience managing customer relationship and holding service providers accountable.
• Experience and understanding of Hardware Engineering environments and processes.
• Familiarity with HW design and simulation tools and their flows.
• Familiarity with EDA, SoC/FPGA, PCB, MDA and their associated PLM/PDM systems.
• Familiarity of large GRID server environments and their scheduling / management systems.
• Knowledge about private and public cloud solutions (GCP, Azure, AWS).
• Knowledge of IT security protocols such as IT audits.
• Knowledge of IT infrastructure, platform architecture concepts and principles.

Other Desired Skills

• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compute and storage-related concepts to technical and nontechnical audiences at various hierarchical levels.
• Strong problem and analytical skills, the ability to manage complex projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• Proven project management skills.
• Ability to work independently and collaboratively within a team.
• Adaptability and a willingness to embrace new technologies and industry best practices.
• Data analysis and visualization with PowerBI, Excel, PowerPoint, etc. Office365 tools.
• Dealing with complexity.
• Analyze information and requirements in a structured way of working.
• Driving projects in cross functional teams, located in different time zones.
  

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark