Ford Software Engineering Manager 

United States, Michigan, Dearborn 

499530053

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

The Customer Care & Call Center Technologies team is responsible for providing technology solutions used by Ford Credit contact centers globally. This team focuses on providing solutions like Single Pane of Glass, Workforce Management, etc. that enable Ford Credit Business Center Agents to provide a positive customer experience efficiently and effectively alongwith a variety of self-service options. The Customer Care & Call Center Technologies team implements solutions that deliver enhanced experiences to Business Center Agents that enable them to add value to our customers & dealers, accelerate speed to market for new features, and improve agent experiences.

The Director of Engineering will lead 5 teams who are passionate about delivering best-in-class solutions for customers, dealers, and agents.

This is an exciting opportunity for a seasoned leader with strong technical and leadership skills, passion for excellence and innovation, to lead the transformation of customer care and call center technologies & channels.