The point where experts and best companies meet
Bank Of America Lead Product Analyst Service Management United States, North Carolina, Charlotte 498990518
Share
Job Description:
is a hands-on role where you will analyze high-level business requirements and translate them into technical specifications for our engineering team. In this role, you will work closely with both our business unit and technical product managers, DevOps engineering, architects, user experience, and cross-functional counterparts to develop high-level requirements that enable high quality products that delight our internal customers. They perform data-driven analysis and collaborate to understand their business processes to facilitate gathering insights to shape product design. The ITSM Product Analyst is responsible for extracting actionable insights from business requirements into development items for implementing ServiceNow at Bank of America.
Job Responsibilities:
- Provide and lead analytical support to ITSM Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform, namely Change, Incident, and Problem Mgmts.
- Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development
- Participate in the agile software development methodology, including design, testing, implementation, and deployment
- Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency
- Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
- Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization
- Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits
- Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team
- Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
- Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
- Produce effective documentation to capture and communicate business process and requirements in the format of business process flowdiagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
Required Qualifications:
- 5+ years product management / technical business analyst experience – including defining user experience needs, writing epics, stories, acceptance criteria, etc.
- 5+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence
- 3+ years ServiceNow implementation experience
- Deep understanding of the ITIL Service Management functions including Change, Incident, Problem, etc. and their corresponding data points, handoffs/workflows, approvals, varied risks/escalations/priorities
- Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams
- Ability to operate as part of cross-functional work streams to execute projects with quality and on-time
- Good communication, presentation, and analytical skills with the ability to articulate to key partners
Desired Qualifications:
- Knowledge of product lifecycle management and product management principles.
- Understanding of OKR framework
- Excellent communication, analytical, conceptual thinking, and presentation skills with the ability to articulate to key partners
- Experience in Financial Services industry
- 2+ years of experience as a business analyst or a related field
- Excellent planning, organizational, and time management skills
- Competency in the Microsoft Suite including Word, Excel, PowerPoint, Visio, and Outlook
These jobs might be a good fit
