Microsoft Senior Technical Program Manager - Windows Connectivity Platform 

United States, Washington 

497217060

We’re looking for a

As you gain deep domain expertise with our platforms, you’ll also get to influence the product road-map by monitoring the evolving technologies, customer expectations and competitive landscape, and participating in the product management process.

Our team might be a good fit if:

• You have a genuine passion and interest in technologies like Bluetooth and USB.
• You are the type of person who digs deep into a technology over multiple years – you like delivering short-term impact through competitive customer experiences, alongside long-term impact by channeling the domain expertise you build to steer the industry.
• You have deep embedded engineering experience working with hardware, firmware, and/or drivers.
• You are customer driven and seek to build and use domain expertise to identify and pursue the right experiences for our customers, not just features.
• You are a team player that approaches communication and collaboration with empathy and compassion.
• You dream big to create clarity out of ambiguity, then lead teams across internal and external organizations to realize your vision.
• You like getting your hands on the latest and greatest hardware and software – testing the latest devices, builds of software, and working directly with the engineering team and partners to identify and resolve quality issues before they reach our customers.

Required Qualifications

• Bachelor’s degree inelectrical engineering, software engineering, computer engineeringor like degree AND 4+ years experience inengineering, product/technical program management, or product development
  • OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Prior engineering experience with low-level embedded software/firmware/driver development.
• 8+ years experience in engineering, product/technical program management, or product development.
• 6+ years of experience managing cross-functional and/or cross-team projects.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until August 13, 2024.

• Defines the program(s) goals and prioritization for the multiple feature areas (e.g., product, service) they own. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data-focused analysis. Engages in active risk management (proactive and reactive) to identify risks and propose mitigations for risks using data (e.g., telemetry, usage, net satisfaction, customer satisfaction).
• Partners with the engineering team to contribute, prioritize, and deliver on the road-map for multiple feature areas (e.g., product, service). Understands the value proposition for the multiple feature areas and answers technical questions on the multiple feature areas they own.
• Contributes to the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas (e.g., product, service) Collaborates with stakeholders to monitor progress and adjust as needed.
• Drives the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used; tracks and understands a root-cause analysis for live-site incidents with little guidance from others. Understands and drives improvements in the support process, including both forums and communities. Collaborates with and provides insight to Software and Hardware Engineering, Customer Service and Support (CSS), and other partners (e.g., business-process owners) on broad live-site improvement opportunities.
• Acts as a technical advisor to educate and evangelize the feature areas (e.g., product, service) they work on with customers via meetings, presentations, and other forums. Leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with the feature areas (e.g., product, program, services). Helps deliver sales enablement and field support. Participates in business deals, creates strategic partnerships, and participates in pre-sales meetings with customers.
• Creates relationships to drive orchestration and integration efforts for the development and implementation process of multiple feature areas (e.g., product, services) for large and complex cross functional projects with internal teams and external partners. Collaborates and coordinates across organizations to ensure alignment on product management and release, including trade-offs, adjustments, and improvements as feasible.
• Leads teams to partner with others (e.g., Data Science, Software and Hardware Engineering) to collect performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality, speed, and cost), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas (e.g., product, service). Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product and/or service performance and customer needs. Shares insights with Engineering and other partners. Forms hypotheses to complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics.

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