Ebay Enterprise Account Manager 

Australia, New South Wales, Sydney 

496420526

As a global brand our purpose is to build opportunities:

• For individual sellers, small businesses and large merchants worldwide

• For shoppers seeking value, selection and convenience

• For our people, who seek to make the world a better place

Overview

• This Key Account Manager role will own a cohort of strategic sellers from our Auto Parts & Accessories focus category

• Develop long lasting seller partnerships by deeply understanding our sellers goals on ebay and supporting them with driving their growth and success through various growth leavers whilst driving ebay’s objectives.

• Complete relevant account strategies and develop tactics to improve seller satisfaction.

• Partner with focus category managers to execute on found opportunities from your seller cohort.

Responsibilities:

• Lead and drive the relationship with your portfolio of merchants in line with the category strategy.

• Schedule and run quarterly business reviews and lead monthly growth check-ins with the seller cohort.

• Develop strategy and plans to drive growth for your sellers, aligned with their bespoke goals and needs whilst also driving towards Focus Category and Key Account Management goals

• Build trading plans in conjunction with merchants and use your partner leadership skills to drive performance across sales, marketing, advertising, and merchandising.

• Review and act on urgency flags for your seller accounts ensuring your sellers work through resolving any barriers which could cause sales breakage.

• Identify and understand where growth opportunities are, and drive these to execution with your sellers.

• Educate sellers on tools available to support their growth.

• Be the voice of the customer (the seller) be proactive in your feedback and advocacy in relation to all seller feedback.

• Develop an excellent understanding of key sellers’ business operations and current strategies and utilise insight to find and deliver growth opportunities.

• Have a deep and detailed understanding of the eBay platform and assets in order to create tailored solutions for your merchants.

• Supervise and guide your portfolio of merchants in maintaining strong seller health measures.

Skills

• Strong collaborator management: ability to develop strong and positive relationships with key seller partners (from GM level to online manager level), and also internally with key team members within the ebay business.

• Ability to prioritise initiatives for greatest impact.

• A strong background of driving commercial results through business development and relationship management.

• Able to build partnerships and work reciprocally with others to meet shared objectives.

• Strong ability to analyse data and draw actionable insights from these.

• Strong trading acumen, comfortable to operate in a fast-paced trading environment and skilled at running peak trading periods.

• Track record of building effective trading relationships with clients/suppliers/brands at all levels.

• Outstanding negotiation skills to source critical inventory and establish joint commercial targets.

• Excellent organisational, communication and problem-solving skills.

• Ability to operate with agility to navigate change.

• Confident self-starter with proven execution expertise.

• A background in the retail industry, ideally ecommerce.

Experience required:

• Min of 3+ years in an Account Management role

• Strong communication, partner management, commercial and organisational skills

• Experience in the automotive industry preferred but not critical if the individual has a passion or interest for the automotive category

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