Bank Of America Inline Quality Assurance Professional 

United Kingdom, England, Chester 

496331347

Role Description:

The function is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and depository product requests via email channel, and phone. Key responsibilities include handling end-to-end processing for moderately complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate.

Responsibilities:

• Reviews standard and common Treasury product packages for clients.
• Responds to Inline Quality Assurance requests received by email and questions from internal partners.
• Conducts research using various bank systems to enable response to ILQA related questions and inquiries.
• You will complete Quality Assurance Checks on Treasury Products and Services.
• You will provide structured feedback and supporting information to associates in real-time.
• You will support the reviews of errors, to identify key themes and develop coaching and training sessions to improve performance.
• You will partner with colleagues across the department to implement required changes to procedures and processes to mitigate risk.

What we are looking for:

• You will be a highly organised individual who can manage multiple requests.
• You will have an excellent attention to detail.
• You will have the ability to analyse and work with data to determine underlying issues.
• You will have the ability to work in a fast-paced and high-volume environment.
• You will have experience in a client or customer servicing role.
• You will have excellent written and oral communication skills.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.