Citi Group AVP Transfer Agency Change Manager - Hybrid 

Malaysia, Kuala Lumpur 

49585704

Shape your Career with Citi

Citi’s

-based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Responsibilities:

• Assists in planning and designing business processes; assists in formulating ideas/ recommendations to improve and support our Transfer Agency business activities.
• Assists in analysing and documenting client's business requirements and processes; communicates these requirements to internal stakeholder, technology and core processing functions.
• Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.
• Assists in developing and modifying systems requirements documentation to meet client needs.
• Participates in meetings with clients to gather and document requirements and explore potential solutions.
• Executes systems test from existing test plans either directly or with our offshoring UAT teams. Assists in analysing testing results in all phases.
• Participates in technical reviews and inspections to verify 'intent of change' is carried through all phases of the project, through to operational readiness.
• Manage, control and report on interdependent transfer agency projects.
• Develop an understanding of Citi’s APAC Transfer Agency strategy and Operating Model, in order to ensure that changes are delivered in line with our operating processes and service offering.
• Suggest areas for improvement in internal processes along with possible solutions with particular focus on reducing Manual Touch Points
• Manage internal and external approvals process following Citi’s corporate guidelines. Manage a review of legal documentation in order to align activities with contractual obligations.
• Liaise with offshore vendors through the recruitment, knowledge transfer and implementations stages.
• Communicate effectively within the Transfer Agency programme of activity in order to align activities and respond to conflicting timelines.
• Ensure a smooth/ seamless transition of business changes over a controlled framework.
• Coordinate, track and validate the effective transfer of knowledge as applicable.
• Communicate effectively with internal stakeholders and ensure timely escalation of issues.

Development Value:

• The candidate will have the opportunity to get involved with a range of projects from small to significant Business Change requests on the Transfer Agency operating model, system set and BAU activities.
• This is an ideal opportunity to grow and develop analysis skills, communication skills and develop a deeper technical understanding of the Clients supported by Transfer Agency globally.
• Significant exposure to the Funds Services leadership team across Operations, Product and Technology.

Qualifications/Experience:

• 5-8 years of experience in a related role to cash and trade operations and management
• Effective verbal and written skills
• Effective communication and analytical skills
• Strong knowledge of at least one market standard Transfer Agency platform
• Experience working with business processes and re-engineering
• Advantage: Formal BA/project management training/qualification

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Proven record of accomplishment in business analysis
• Strong interpersonal skills particularly in dealing with internal stakeholders and clients
• Energetic and ambitious person.
• Excellent organizational and management skills.
• Experience of remote teams.
• Ability to work under pressure and prioritise aggressive deadlines.
• High level of attention to detail.
• Ability to work as part of a team, managing conflict and openly addressing challenges.
• Work independently when required.

Education:

• Bachelor’s/University degree or equivalent experience

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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