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Honeywell Advanced DCS Application Engineer United States 495845056
12.08.2024
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Key Responsibilities
- Ability to deliver advanced remote support & services remotely and effectively for Honeywell DCS products/technologies (i.e Experian PKS, TPS, TPN, etc)
- Keep technically current with the broad Honeywell Process Solutions product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
- Ability to execute GTAC (Global Technical Assistance Center) and other standard audit checklists.
- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
- Comply with all GSM processes for documentation and customer communication.
- Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
- Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
- Maintain proactive and timely communications, providing frequent and informative customer updates
- Support Honeywell affiliates by participating in meetings with customers
- Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
- Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.
- Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
- Ability to detect and report Product Defects on the products supported in his current discipline.
- Report to regional stakeholders.
- Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
- 4+ years’ experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry.
- Engineering degree in Electronics, Chemical, Instrumentation or Process technologies
- Experience with Honeywell DCS/Process Control Systems preferred i.e. Experion PKS, TotalPlant Solution (TPS), TotalPlant Network (TPN) product family and architecture
- Knowledge and troubleshooting experience in any of the following DCS products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI, etc
- JOB ID: HRD239850
- Category: Engineering
- Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
- Exempt
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