EY GDS Tax - CS Staff 

Philippines, Taguig 

495727509

• Handle a portfolio of clients
• Act as the first point of escalation relating to quality and service delivery
• Work with Global Engagement teams to confirm engagements are managed effectively and efficiently
• Identify client requirements and make sure engagement processes meet requirements
• Identify pain areas in the processes and create enablers to overcome process issues
• Apply project management concepts to manage engagement delivery
• Monitor and flag engagement and people issues to local and engagement heads
• Identify service delivery and process gaps which can be fixed to improve service delivery
• Consult with offshore teams on best practices for engagement set up and management
• Accountable for the customer satisfaction scores of the portfolio people aspects
• Act as the SPOC for the respective client facing teams
• Manage service delivery expectations for your engagement portfolio
• Develop engagement management knowledge of people working on your portfolio
• Conduct trainings on client and engagement management concepts to wider teams
• Network with offshore teams to create and maintain good relationship
• Review engagement deliverables and coach staff members on best practices
• Understand the ERP system and support the clients
• Identify training gaps for self and team and work with management to bridge gaps

• Familiarity with back office work Invoicing and ERP processes of a company
• Bachelors or Master’s degree, preferably Commerce or Business management
• Experience in working in a multi-cultural and team environment

• Have excellent relational and communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong systematic and project management skills
• Have a strong eye for detail
• Can work in ambiguous situations and are a team player
• Showcase proficiency in Word or PowerPoint or Excel - working knowledge of Microsoft office

We want people, who appreciate the motivations of working in a professional services environment and are focused on achieving and delivering the best for our clients.

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations –Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.