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JPMorgan Software Engineer III Front-End Developer United States, New York, New York 495190456
22.07.2025
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is responsible for looking after commission agreements that allows investment managers to separately pay the broker for trade execution and ask that the remaining commission be allocated to a client account, where the investment manager would accrue CSA credits and use them to pay eligible research/brokerage providers.
Job responsibilities
- Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
- Protect both the client and the institution from potential financial and reputational damage.
- Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
- Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
- Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.
- Reconcile and manage trades, including coordination of payments to vendors on behalf of CSA clients.
- Manage trade exceptions and partnering with other MO and FO teams globally to resolve issues.
- Perform a variety of daily control functions and create ad hoc reports for MO and FO management.
- Identify process weaknesses and work with technology teams to implement solutions.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in a client service role within a financial institution.
- Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
- Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
- Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.
- Understanding of the JPM Equity business, infrastructure, trade flows, and control environment.
- Experience in an operations role with strong analytical and problem-solving skills.
- Self-motivated, self-starter with the ability to multitask and work under pressure, prioritizing duties according to risk and client profiles.
- Excellent communication and interpersonal skills, ability to partner with teams across Operations, technology, finance, and the front office.
- Experience in Microsoft Excel.
Preferred qualifications, capabilities, and skills
- Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
- Drive continuous improvement initiatives for high-quality client experiences.
- Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
- Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.
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