Senior TSM
THE ROLE
This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.
Following are the key tasks that this role will perform:
- Primary contact for the customer regarding technology discussions
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
- Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
- Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
- Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
- Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
- Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
- Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- High proficiency in customer communications and presentations is required.
- High proficiency in the SAP product portfolio, offerings, and industry solutions.
- Good understanding of SAP solutions (releases, platform interdependencies, etc.)
- Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
- Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
- 8+ years of experience with SAP Basis administrative duties REQUIRED.
- 8+ years of customer-facing SAP Technical Consulting experience.
- 8+ years of solution design, enterprise architecture, and or SAP implementation.
- SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
- SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
- Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
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