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Wells Fargo Operations Manager Customer Care 
Philippines, Caloocan 
494797222

Yesterday

About this role:

Wells Fargo is seeking a Operations Manager. This job is responsible for activities that support the operational infrastructure, performance, and efficiency.


In this role, you will:

  • Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
  • Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
  • Engage stakeholders and internal partners associated within the Operations area
  • Work independently on moderately complex issues and projects
  • Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
  • Provide training, performance, evaluation and coaching of less experienced team
  • Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
  • Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
  • Provide responsibility for budget and financial performance
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Manage allocation of people and financial resources for Operations
  • Mentor and guide talent development of direct reports and assist in hiring talent


Required Qualifications:

  • 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience

27 Jul 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.