EY GDS Consulting_ServiceNow Capability Development Manager 

Philippines, Taguig 

49277205

1. ServiceNow Academia Program:
• Run and manage the ServiceNow GDS Academia program for undergraduates from EY GDS University partners.
• Develop and manage curriculum, perform assessments, and collaborate with external universities to plan and execute the program.
• Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different GDS locations (India, Philippines, Poland, Mexico).
2. Capability Development and Upskilling:
• Conduct regular training sessions, workshops, and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.
• Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.
• Build Centers of Excellence (COEs) in various ServiceNow modules.
• Increase certification rates and manage overall certification and capability targets for the team.
3. Client Engagement and Support:
• Support pursuits, orals, and client demos as a subject matter expert in ServiceNow.
• Assist in preparing and presenting technical content during client engagements.
4. Continuous Learning
• Stay current with the latest trends, updates, and releases in the ServiceNow ecosystem.
• Share insights and knowledge with the team to ensure they are informed about new features and best practices.
5. Industry Collaboration and Initiatives:
• Work with ServiceNow and other external parties on industry-related initiatives.
• Collaborate with ServiceNow on joint projects, events, and programs to enhance EY GDS’s presence and capabilities in the ServiceNow ecosystem.

• Minimum of 5 years of experience in ServiceNow development.
• Strong presentation and planning skills with a passion for teaching and mentoring.
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• At least 2 ServiceNow Implementation Specialist certifications (preferred but not mandatory).

• Excellent communication and interpersonal skills.
• Ability to work collaboratively with teams across different locations and cultures.
• Strong organizational and project management skills.
• Innovative mindset with the ability to develop creative solutions for training and development.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Chance to work with a global leader in consulting services and innovative solutions.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.