Amazon Support Engineer CE Tech 

United States, Washington, Seattle 

492583837

As a Support Engineer, you will:
• Develop tools and automation to enhance operations and reduce maintenance
• Own and lead engineering excellence projects across multiple engineering teams
• Perform extensive troubleshooting and debugging to resolve issues spanning multiple product lines and teams
• Maintain and improve existing code in various programming languages (e.g., Java)
• Read and understand complex code, making fixes to resolve issues
• Support software deployments in staging and production environments
• Generate system and support status reporting
• Own the support and continuous improvement of multiple services
• Partner closely with engineering teams to hand off or take over active operational issues, building team knowledge and skills

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls