Citi Group Senior Major Incident Manager EMEA 

Poland, Masovian Voivodeship, Warsaw 

491804895

What you’ll do

• Providing EMEA shift coverage in a 24x7x365 operational team.

• Extensive experience leading and managing high severity major incidents in a time critical environment.

• End to End ownership of high severity major incidents with aim to minimize the time to restore the services. Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined SLA.

• Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely.

• Experience in a financial services or large complex and/or global environment preferred.

• Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process.

• Experience in using service management toolsets like Service Now or SaaS to log and manage incidents.

What we’ll need from you

• 5+ year of experience in core major incident Management functions.

• A relevant educational background and certifications like ITIL combined with best practise process experience.

• Fluent in English. Proficiency in Spanish is a plus but not mandatory.

• A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements.

• Help establish, cultivate, and grow nurturing relationships with global business and technology organizations.

• Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives.

• Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus.

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives.

Time Type:

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