Nokia IP TAC Engineer 

Mexico 

491616914

• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.
• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
• Shares initial ideas for professional direction of own organizational unit.
• Acts as a professional advisor and mentor for staff / work team / taskforces.
• May lead technical projects with manageable risks and resource requirements or small teams.
• Provides working leadership and training to less experienced personnel.
• Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
• Identifies, reproduce and characterizes defects and collaborates promptly with R&D teams for fixes.
• Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
• Interacts with customer for complex cases, providing workarounds, etc.
• Ensures SLAs are met for escalated cases.
• Leads the Root Causes Analysis (RCA) analysis and report creation.
• Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorized as critical outages and code red.
• Supports technical activities in early product phases (releases, pilots, trials and early projects).
• Creates and approves knowledge articles (author, reviewer, approver, coach).
• Communicates internally and externally with customers, R&D and 3rd party vendors.
• Creates technical documents and guidelines.
• May work as a key user for care tools.
• Performs system level product competence training and knowledge transfer across team.

1. Electronic, Electric or Telecommunication Engineer with at least 5 years’ Experience working in R&D and/or customer-facing environments with hands on focus in most of these domains:
   • VMware/Openstack/Container.
   • EVPN, VxLAN and Vswitch concepts.
   • ION IP product family, Switching and Routing and routing protocols as BGP, OSPF, IS-IS and other routing protocols, IP standard, routing protocols, OSI model, etc.
   • Layer 2 data communication protocols (Ethernet, VLANs, etc.).
   • Service Provider and MPLS Services (VPRN, VPLS, EVPN, etc.)
   • Use the following test equipment: OTDR, OSA, Optical Test Set, PDH test set (i.e.TBERD), Ethernet test equipment (i.e. JDSU, EXFO, etc.)
   • Know ION IP product family and al versions of VSR, SR Linux, IXR, 7x50, 7710, 7210 and 7705 will be a plus.
2. Good Communication in Spanish and English to negotiate case resolution.
3. Available to work during off-business hours (i.e., after 6 pm) and on-call rotation (On-call 24hrs / day for a predefined period at a time).
4. Available to travel on short notice (i.e., one day) for trips of short duration. Expected yearly travel is low (~5%).

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark