JPMorgan Technology Support Lead - Premier Client Service Management 

United States, Florida, Tampa 

491384752

As a Technology Support Lead within the Payments Technology group, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Regularly provides technical guidance and direction to support the business and its technical teams
• Provide technical support for customers post-sales processes and provide developers with customers’ feedback
• Report on multiple product performances using service level agreements as basis
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department and product teams to ensure new products and current concerns are being addressed
• Serves as a function-wide subject matter expert in one or more areas of focus
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Adds to the team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Solid technical background with hands on experience in digital technologies
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to translate technical aspects to non-technical audiences
• Strong follow up skills for tracking and remediation of identified actions

Preferred qualifications, capabilities, and skills

• Experience with Grafana, Geneos and Splunk and the data analysis of the outputs
• Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin will be beneficial
• Intermediate knowledge and use of PowerPoint for client facing presentations