Bank Of America Delivery Lead - Technology 

United States, North Carolina, Charlotte 

491317587

Responsibilities include:

• Managing and overseeing all Clear and Present Danger (CaPD) escalations and Data Center Isolation exercises for EET
• Management Status Reporting for CaPD and DC Isolation exercises
• Service Management Quality Assurance (QA) and Quality Control (QC)
• Thematic Analysis of Incidents and Problems

Qualifications:

• ​ IT Service Management expertise, particularly Problem Management, Change Management and Incident Management
• Experience with ITSM applications (i.e. Remedy)
• MS Word, MS Excel, MS PowerPoint and SharePoint
• Good understanding of reporting and data analysis
• Good understanding of application support and maintenance activities
• Ability to work with others and manage disparate teams globally
• A proven track record in a similar role
• Good interpersonal skills; positive attitude; team player; flexible
• Strong written and verbal communication skills (English)
• Able to lead meetings, follow-up, negotiate and resolve ambiguity
• Keen attention to detail and strong sense of ownership and accountability for work
• Must be a self-starter and have ability to work with little to no supervision
• Strong organizational and time management skills

Desired:

• Ability to manage the successful execution of technical solutions individually and as a member of a team
• Motivated to work closely and cooperatively with other team members of varying levels of seniority and experience

• Must be able to face off to business and technology leaders
• Ensures adherence with Enterprise Change Management standards

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Enterprise Role Overview:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

1st shift (United States of America)