JPMorgan Nutmeg Operations Admin Specialist 

United Kingdom, England, London 

491277104

Job Responsibilities

• Complete daily on-boarding AML checks and associated processes.
• Manage the end-to-end change of bank details process.
• Assist in handling deceased cases and associated processes.
• Process JIRA tickets, liaising with stakeholders and providing customer updates.
• Manage an admin-related inbox and work queues for timely case responses.
• Apply special fees and promotional rates.
• Complete the end-to-end LISA withdrawal for house purchase process.
• Assist in LISA failure cases, escalating to Compliance when necessary.
• Report LISA penalty charges to HMRC.
• Send customer documentation and statements.
• Handle ad-hoc requests from Compliance and Operations teams.
• Adhere to internal and industry policies to ensure consistent practices.

Required Qualifications, Capabilities, and Skills

• Excellent organizational skills to manage various workstreams and processes.
• Strong written and verbal communication skills.
• Highly numerate with proficiency in Excel.
• Resilience and flexibility in a demanding environment.
• Great attention to detail.
• Innovative approach to process improvement.
• Customer-first mentality, treating customers fairly and with respect.

Preferred Qualifications, Capabilities, and Skills

• Previous experience in an operations or administration role.
• Working knowledge of relevant processes and procedures.
• Ability to adhere to compliance guidelines and regulatory requirements