JPMorgan Digital & Design Domain Services - Payments 

United States, New York, New York 

49078959

As a Product Director within Payments Digital & Design Domain Services, you will lead the development and implementation of self-service and service experience solutions that align with our business objectives in Digital and Payments. You will help the Payments Digital team build both new standalone products as well as capabilities and tools that can be integrated across the portfolio. You will use a mix of product management, program management, and people management skills across the development of new self-service products and service experience capabilities. In addition, you will play a key role in defining, crafting, and executing a service strategy that aligns with our broader Payments and Banking business strategy and driving thought leadership on the topic across the organization.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Identifies and implements opportunities to client-facing products that drive a better servicing or help experience in Payments and Banking
• Partner closely with technology and design teams to execute on the development of capabilities
• Lead managers of product teams and ensure delivery and implementation of solutions across a portfolio of products
• Track performance metrics of solutions including revenue and/or cost savings as well as ROI
• Manage risk and ensure compliance within a highly-regulated financial services context
• Responsible for attracting, hiring, and retaining top talent by managing team performance, fostering professional development, encouraging open dialogue, conducting performance evaluations, and promoting a culture of continuous improvement and high standards for professional conduct

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Track record of developing and implementing customer / client-facing capabilities, particularly those related to the service and/or operations areas
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels and in highly matrixed environments
• Direct people leadership experience; experience managing both individual contributors and managers
• Experience working in a highly-regulated industry with changing Legal, Risk, Controls, and Compliance environment

Preferred qualifications, capabilities, and skills

• Prior experience leading or working directly in an operations or service function
• Prior experience working in consulting or a strategy function
• Deep understanding of the financial services or Payments industry