JPMorgan Technical Implementation Senior Manager 

United States, Illinois, Chicago 

489758397

As a Technical Implementation Senior Manager within the Commercial & Investment Bank, you will manage a team that provides project management support for the implementation of cash management products for our clients. You will serve as a point of escalation for the team, ensure timely resolution of client implementation issues, and be responsible for the overall success of the team by coaching and mentoring.

Job Responsibilities

• Ensure team operates effectively by adhering to implementation methodology and policies
• Manage client and partner expectations and understanding
• Exhibit ownership of onboarding experience and client satisfaction
• Maintain a client-first culture among the team through open dialogue, encouragement of feedback, and attracting and/or retaining superior talent
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Foster a culture of teamwork with partners and within the Implementation team
• Develop, scope, and execute on internal initiatives as assigned
• Work with partners in Operations and Product Management to streamline processes
• Utilize management reports and metrics to ensure success in meeting the team’s objectives
• Oversee employee team adherence to policy and procedures and manage team capacity and proactively manage expenses
• Maintain diligent awareness of business risk and ownership of issues when they arise

Required qualifications, capabilities and skills

• Comprehensive knowledge of Treasury Services and/or Custom Card
• BA/BS degree or 3+ years of relevant experience
• Minimum of 2 years of management experience
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Experience in risk awareness and skills to develop and ensure quality program set ups
• Excellent verbal, written, interpersonal, and organizational skills
• Excellent verbal and written communications skills
• Strong presentation and negotiating skills
• Strategic thinker with the ability to manage conflict
• Demonstrated team building skills and ability to work in a team environment
• Experienced in managing conflict and adapting to change

Preferred qualifications, capabilities and skills

• Prior management or senior project management experience
• MBA
• Knowledge of the Risk and Control Self-Assessment framework and testing
• Ability to provide quantifiable management reporting