Rapid7 Senior Service Desk Technician 

United States, Massachusetts, Boston 

489510962

About the Role

In this role, you will:

• Work closely with People Strategy, Talent Acquisition, MyMoose (Workday) team and Outside vendors to ensure all information and gear are available to their team in a timely manner.

• Ensure all new hires are set up fully and feel supported on their first day.

• Monitor for terminations and ensure accounts are disabled and forwarded properly

• Track and communicate any devices that are coming back from terminations.

• Maintain an accurate inventory for both new hires and terminations by working closely with the hardware team

• Responsible for running weekly sync meetings with extended onboarding staff.

• Provide peer assistance as needed with other service desk requests.

• Assist in projects where the skill set is aligned or impacting the onboarding/offboarding process.

The skills you’ll bring include:

• Minimum of 3 years in Service Desk Environment

• Ability to lead meetings or trainings both virtually and in-person to new hires

• Excellent communication and customer service skills

• Strong documentation skills

• Skills in User Management and device rollouts preferred

  • Understanding of technology stack used a plus

  • Jamf

  • Automox

  • WorkspaceOne

  • Freshservice

  • GSuite

  • Slack

  • Zoom/Zoom Rooms

This role is considered hybrid and requires 3 days in the office. Onboarding consistently happens on a Monday, unless a holiday falls on their start date and in this instance, the onboarding training will happen the next working day.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.