What You'll Do
- People Leadership and Coaching: Inspire and develop a high-performing team through effective coaching, clear communication, and a strong focus on engagement and morale.
- Capacity Planning and Resource Management: Own capacity planning and resource allocation, ensuring team bandwidth aligns with business priorities using tools like Jira.
- Capability Development: Champion a culture of continuous learning by identifying development opportunities and enabling professional growth across the team.
- Design Quality and Standards: Oversee adherence to global instructional design frameworks and quality benchmarks, ensuring consistent, high-quality learning experiences.
- Project Delivery and Sprint Leadership: Lead global sprint cycles to deliver innovative, timely, and strategic learning solutions.
- Cross-Functional Collaboration: Partner closely with Learning Experience Leads, Program Managers, and stakeholders across the business to ensure learning initiatives drive meaningful outcomes for both learners and the organization.
Basic Qualifications
- 3-5 years of experience designing learning solutions for a customer support organization
- 1-2 years of people management experience within a global organization
Preferred Qualifications
- Bachelor’s degree in Learning Design, Education Technology, Organizational Development, Business Administration, or related field
- Experience with AI-enhanced learning design tools and data-informed decision-making
- Certification in project management (e.g., PMP, Agile/Scrum) or learning technologies (e.g., CPTD)
- Strong understanding of adult learning theory, learning science, and performance consulting
- Experience with enterprise LMS/LXPs and learning analytics platforms
- Understanding of instructional design frameworks and adult learning principles
- Experience with project management and resource allocation tools (e.g., Jira, or Asana)
- Experience planning capacity and allocating resources for multiple projects/priorities
- Strong communication and collaboration skills across cross-functional, global teams
- Demonstrated ability to manage multiple projects simultaneously with competing priorities
- Familiarity with Gen AI tools
- Bachelor's Degree or equivalent experience
For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .