Scope of responsibilities
Communicate effectively and timely to resolve issues.
Perform basic processing requests such as assisting with urgent payments, or verifying supplier identity for sensitive information updates
Contribute to group success of meeting and/or exceeding operational metrics (SLAs)
BA/BS degree (In lieu of degree, relevant skills or equivalent experience)
Excellent communication skills including full working knowledge of written and spoken English
Excellent communication skills including full working knowledge of written and spoken Spanish (for KRK language resource only)
Experience working with finance or accounting-related products
Attention to detail with the ability to effectively multitask and work independently
Experience with Google Docs suite of products
Previous experience with a major service ticket or incident management system (i.e. Remedy, Track-IT) is a plus
Additional languages are a plus
Knowledgeable in creating desktop procedures (DTP
