IBM Cloud SRE Manager 

India, Karnataka, Bengaluru 

486725930

• Managing a group of Site Reliability Engineers and the team’s day to day operation, all quarterly reviews, evaluations, and career development.
• Monitoring critical infrastructure and applying corrective actions.
• Managing critical customer issues, this requires on going communication with customers
• Preparing and delivering training sessions and other presentations
• Providing weekly quality reviews for team
• Providing a weekly status report showing metrics
• Identifying areas for improvement
• Liaising with the development, operations, network, and storage teams and driving customer ticket resolution and SLA with these organizations

As the Cloud SRE Manager, you should possess:

• Proven leadership skills
• Well organized with effective time management skills
• Have the ability to respond promptly to production issues and alerts
• Be comfortable operating in fast paced environment
• Be comfortable using and navigating within a Linux environment

Required Technical and Professional Expertise

• Five (5) years of experience in a technical support/operations manager role, at least (3) years of experience in a technical support or development environment (preferably cloud or managed servers)
• History of process improvement, problem solving skills, customer advocacy orientation, and leadership in a cross-functional team environment.
• Excellent leadership and management skills with emphasis on mentoring, motivating, and driving a large team to success.
• Experience implementing team processes and monitoring effectiveness.
• Ability to identify, analyze, prioritize, and resolve daily operational problems and issues.
• Strong written and verbal communication skills.
• Demonstrated leadership and team building skills.
• Energetic, motivated, and customer focused.
• Ability to quickly adapt to a rapidly changing technology environment.
• Ability to hire, train, and retain quality team members is critical.
• Experience using Splunk and or other dashboards
• Understanding of web technologies and technology stack
• Working knowledge with Network and Storage technologies
• Working knowledge with ServiceNow, JIRA, Confluence, and GitHub
• ITIL Foundation V4 certification is a plus

Preferred Technical and Professional Expertise

• Understanding of business continuity, fault tolerant design, and fail-over architecture
• Automation of production monitoring
• Experience with configuration management systems
• Experience as a support engineer
• Experience with Kubernetes
• Experience with GitHub, Perl and Python
• Experience with service management tools such as Service Now, Jira, confluence etc.
• Experience writing scripts