3M CIR Analyst – Issue Resolution PH 

Philippines, Taguig 

486085466

Duties and responsibilities

-Primary task is to handle complaint cases from creation to closure and may eventually transition to end-to-end support for Complaint Handling and Credit & Collections processes.

-Knowledge and use of Salesforce & SAP systems in daily tasks. Maintain and remain current with all training and certifications.

-Interprets policies and regulations, investigates problems, communicates with other departments, and provides research and resolve issues, identify and implement service solutions.

-Actively participates in relevant corporate programs/initiatives,

-Drives a high level of service to deliver tasks according to agreed Service Level Agreements.

Qualifications

• Bachelor's degree or higher from preferable business, economics but other degrees are accepted.
• 2-3 years customer service, finance/accounting, supply chain or sales experience.
• Demonstrates strong interpersonal, communication, analytical, organizational skills.
• Maintains a professional, positive, and tactful demeanor with clients and customers.
• Problem solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices and decisions.
• Ability to perform tasks through independent work and applying judgment, while collaborating in a Team Environment.
• Able to work under pressure.
• Able to work independently and with a team.
• Knowledge in Microsoft Office systems.
• Good command of the English Language (verbal and written).

Preferred Qualifications

• Minimum of 2-3 Years of related job experience to the role.
• Experience with customer issue resolution processes and systems.
• Sales Force and SAP knowledge is a must.
• Advanced skills in Microsoft Office such as Word, Excel, PowerPoint, and Power BI Reporting.
• Demonstrates strong initiative in process improvement activities and ability to influence change management activities.
• Excellent English communication skills (verbal and written).
• Willing to follow ANZ Time zone Shift Hours (5AM-2PM) and follow ANZ Holidays.
• Work Set-up: Hybrid

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.