GE HealthCare Field Engineer - Medical Imaging Detroit Metro/Rochester Hills Area 

United States, Michigan 

483918509

• Advance, total system level troubleshoot, install, maintain, and perform service repair needs on designated equipment.

• Complete Preventative Maintenance and Field Modification Instruction.

• Order and manage repair parts cycle times.

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintain daily communications with customers to ensure resolution and proper follow

• up, leading to customer satisfaction.

• Maintain tools and test equipment properly and ensure they are calibrated.

• Meet Health and Human Services, Environment Health, and Safety, and/or other applicable regulatory requirements.

• Manage vendors' service delivery processes in compliance with GE Healthcare policies.

• Utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem solving.

• Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

• Work as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area.

• May train clinical staff on designated equipment.

• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, playing a lead role on complex and multifunctional system fixes.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Ensure timely dispatch closure (if applicable).

• Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe (if applicable).

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

• Bachelor's degree, Electrical Engineering, Mechanical Engineering, Electrical Engineering Technology, or related field; OR equivalent military education; OR Associates Degree with a minimum of 2 years of experience servicing electronic and/or medical equipment; OR a High School Diploma/GED and a minimum of 4 years of experience servicing electronic and/or medical equipment.

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• IT experience.

• Experience working with hand-tools.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.