Citi Group Trade Operations Readiness Officer 

Malaysia, Penang 

482595886

Operations Readiness is a critical function in the Trade delivery model and caters to the requirement for supporting system changes for Trade Operations processes. This role requires awareness for Trade products and processes and related subject matter expertise. Good communication skills are required to manage Operations, Business, and Technology stake holders. Provide insight for operations process nuances to partners. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

This role requires passion to understand system changes and new capabilities and tie them to operations processes by creating training materials and providing trainings to operations teams. Drive system Sanity and PVT.

For the first year, this role will be aligned to Australia Time Zone, Malaysia Time Zone and US Time Zone.Responsibilities:

• Production Validation Testing Coordination for Trade products.

• Weekend Sanity testing Coordination for Trade products along with testing Sign off coordination.

• Demo and Training for new functions and creation of training material.

• Training to Ops for existing Trade product processor functions across TRIMS, CSF, ARDF.

• Expertise to be developed for Trade Products, Operations Processes including but not limited to CSF, ARDF, TRIMS, Imaging, OCR & e-Loan.

• Ad hoc Ops projects coordination.

• SME support to Ops for all Trade Products and systems.

• Evaluate and recommend solutions to problems through data analysis, technical experience and precedent

• Anticipate and respond to requests for deliverables with internal and external clients.

• Contribute to and collaborate with trade operations projects as needed

• Develop comprehension of how the trade operations team interacts with others in accomplishing objectives

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 to 3 years’ experience in Trade Technology/Trade Operations.

• Strong analytical and problem-solving skills.

• Understanding of Trade processes and Systemic Process flows.

• Previous relevant experience preferred

• Fundamental comprehension of financial industry regulations

• Effective verbal and written skills

• Effective communication and analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

Skills:

• Organizational and co-ordination skills - Strong inter-personal and stakeholder management skills.

• Good oral and written communication skills - Effective Documentation & Presentation skills.

• Confidence, Positive approach, and Self-motivation.
• Ability to engage confidently with Global and Regional partners.
• Enthusiasm, Commitment and Strong desire to work in Operations & Technology.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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