Rapid7 Renewal Account Manager 

Australia, Queensland 

480698426

About the Role

This role requires an individual with excellent communication skills and a strong understanding of customer needs. You will be expected to analyze customer data, forecast renewal rates, and develop strategies to address potential churn. Additionally, you will work closely with the sales and customer success teams to ensure a seamless renewal process.

In this role, you will:

Renewal Management:

• Own and manage the renewal lifecycle of assigned accounts, ensuring timely contract execution and revenue retention

• Proactively engage with customers and channel partners to confirm renewal intentions and address any potential obstacles

Account Management:

• Serve as the primary point of contact for clients regarding renewals, upgrades, and transactional spend-related inquiries

• Conduct and drive quote reviews and/or contract reviews with key stakeholders to understand their needs, budget cycles, and renewal processes

Revenue Growth:

• In conjunction with the sales team, identify opportunities for upsell and cross-sell within existing accounts to increase customer value

• Collaborate with sales and customer success teams to ensure seamless account transitions and a unified customer experience

Data Analysis & Reporting:

• Forecast consistently and with high degree of accuracy

• Analyze renewal data and transactional spend patterns to forecast renewal outcomes and identify trends

• Maintain accurate and up-to-date account records in the CRM system, providing regular reports on renewal performance.

Problem Solving:

• Address and triage any customer concerns or challenges during the renewal process

• Work closely with product, finance, and support teams to ensure customer satisfaction and renewal success

• Help develop playbooks and strategies and cross train junior team members

The skills you’ll bring include:

• 3+ years of experience in SaaS renewals with a proven track record of exceeding renewal target

• Cyber Security industry experience is a plus

• Strong communication & interpersonal skills

• Demonstrated self-starter, curious, and solution focused

• Strong initiative, positive attitude, and both the ability and willingness to learn technical concept

• Experience with CRM systems (e.g. Salesforce, Netsuite)

Key Competencies:

• Customer-focused mindset with a commitment to delivering exceptional service

• Detail-oriented and highly organized, with a focus on accuracy and follow-through

• Collaborative team player with the ability to work cross-functionally