Key Responsibilities:
·Office 365 Administration:
- Manage and support Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
- Configure and maintain user accounts, licenses, and permissions within the Office 365 environment.
- Monitor and troubleshoot Office 365 issues, including email delivery problems, service outages, and performance issues.
- Manage tenant application integration permission to support such as Microsoft Graph API to manage and automate Office 365 tasks and retrieve organizational data
- Manage EWS permissions to support integration and functionality of Exchange Online services.
- Implement and manage Office 365 security features, such as data loss prevention (DLP), multi-factor authentication (MFA), Intune mobile device management(MDM) and mobile application management(MAM) and compliance policies.
·Active Directory Administration:
- Administer and maintain Active Directory (AD) infrastructure, including user accounts, groups, organizational units (OUs), and Group Policy Objects (GPOs).
- Manage AD replication, domain controllers, and DNS settings to ensure optimal performance and availability.
- Perform regular backups and restores of AD data and manage AD schema updates as needed.
- Troubleshoot and resolve AD-related issues, including authentication problems, replication errors, and security breaches.
- Integration with HR system for employee onboard and offboard process.
- Monitor and maintain directory synchronization between on-premises Active Directory and Office 365.
·Single Sign-On (SSO) Management:
- Implement and manage SSO solutions, ensuring seamless user access to multiple applications with a single set of credentials.
- Integrate SSO with various applications and services, including internal and third-party systems.
- Monitor and troubleshoot SSO-related issues, including authentication failures and integration problems.
- Maintain and update SSO configurations to comply with security best practices and organizational policies.
·Security and Compliance:
- Ensure the security and integrity of Office 365, Active Directory, and SSO systems by applying patches, updates, and security configurations.
- Regularly review and update group policies and permissions to align with business requirements.
- Conduct regular security assessments and audits to identify and address vulnerabilities and compliance issues.
- Collaborate with the InfoSec team to implement and enforce security policies and procedures.
·Documentation and Reporting:
- Maintain detailed documentation of system configurations, procedures, and troubleshooting guides for Office 365, AD, and SSO.
- Generate reports on system performance, user activity, and compliance status for management review.
·Collaboration and Support:
- Work closely with IT support teams, system administrators, and other stakeholders to address and resolve user access issues.
- Provide technical support and training to end-users and IT staff regarding Office 365, AD, and SSO systems.
·Continuous Improvement:
- Stay up-to-date with the latest developments and best practices in Office 365, Active Directory, and SSO technologies.
- Recommend and implement improvements to enhance system performance, security, and user experience.