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JPMorgan Payments Client Service Account Manager - Senior Associate 
United States, Illinois, Chicago 
479692078

21.09.2024

As a Client Service Account Manager in the Retail & Pharma team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

  • Be a key advisor and proactive partner to the client, providing advice/consultation on decision making
  • Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
  • Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
  • Convey complex ideas and client issues with confidence
  • Identiy and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
  • Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities and skills:

  • Minimum of 5 years of relevant industry and/or functional experience
  • Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
  • Technical knowledge/comprehension to recommend value-added solutions for clients and partners
  • Ability to present oral and written communication in an organized, clear and confident manner
  • Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
  • Ability to effectively partner with internal colleagues and external clients
  • Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise