JPMorgan Payments Client Service Account Manager - Senior Associate 

United States, Illinois, Chicago 

479692078

As a Client Service Account Manager in the Retail & Pharma team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

• Be a key advisor and proactive partner to the client, providing advice/consultation on decision making
• Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Convey complex ideas and client issues with confidence
• Identiy and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities and skills:

• Minimum of 5 years of relevant industry and/or functional experience
• Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Ability to effectively partner with internal colleagues and external clients
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise