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Apple Fraud Prevention Specialist - German Singapore 478665424
28.03.2024
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Key Qualifications
- Proficiency in English and German is required to support European market.
- 1-2 years experience in a customer service, contact center, data analytic or order verification role.
- Experience in analytical work.
- Equipped with problem solving skills and good logical thinking.
- Comfortable dealing with large and complex data.
- Demonstrate sound decision-making and good judgment.
- Customer-focused individual with an eye for identifying outliers among data sets.
- Comfortable with multi-tasking.
- You are self-motivated in a high-stress/fast-paced work environment.
- You can work and deal with ambiguity.
- You deal with change positively.
- You are a team player.
- You have the ability to work and make decisions independently.
- Flexibility to work rotating shifts, including weekends and public holidays.
Description
- Determine appropriate next steps and take action on fraudulent orders, accounts and chargeback transactions.- Analyze, identify, and communicate trends.- Research and resolve suspected fraud escalations from various sources.
Education & Experience
Bachelors degree preferred, or equivalent experience
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