Microsoft Service Engineer 

United States 

478659388

We are looking for a Service Engineer. Our Service Engineers work to fill the operational and service reliability requirements and gaps vs building new product or service features. They will be responsible to understand how the operational, platform and networking components of a service interact. We are seeking a seasoned service engineer to fill the role of Major Incident Manager (MIM), in the operations center, which provides 24x7x365 incident and outage orchestration and communication for all services in Commerce, with a focus on fast and effective mitigation.

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering AND scripting/automation skills, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• At least 1+ years of previous experience working in a 24x7x365 production environment supporting critical real-time applications.
• Able to work a flexible schedule during non-core business hours and be in the on-call schedule 24x7x365 days a year.

Other Requirements:

• Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
• OR equivalent experience.
• Management Information Systems (MIS), Microsoft Certified Solutions Expert (MCSE)/Microsoft Certified Solutions Developer (MCSD), or other Engineering Certifications

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Major Outage orchestration and communication for all services in Commerce, with a focus on fast and effective mitigation.
• Project and program management participation while not on call to improve our measures, services, and persistent programs such as noise reduction, heightened awareness, and hygiene.
• Automation of manual tasks using internal tools and processes.
• Responds to incidents during regular on-call rotations by identifying the level of impact with engineering, ensuring we have a mitigation plan, and driving to mitigation.
• Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.